Customer Service

Tallahassee Community College offers courses to help you enhance your Customer Service & Management Skills!

Our 100% Online courses, allow you the flexibility to upgrade your skills on your schedule. Check out our various course offerings & options below. 

For more information or for assistance with registration and payment, please contact TCC Online Training at 850.201.6240 or OnlineTraining@tcc.fl.edu

Customer Service FAQs

Course Options

Customer Service Courses

Customer Service & Sales Fundamentals

This completely online course is designed to prepare you for the National Retail Federation (NRF) certification exam in Customer Service & Sales. It features access to a live instructor and interactive activities & assignments.  You will learn to recognize various customer types, understand customer behavior, the importance of facilitating customer decision making, and how retail impacts communities. 

For more information about National Retail Federation certifications, visit www.nrf.com

 

BUS0258: CUSTOMER SERVICE & SALES FUNDAMENTALS ONLINE (Course Only)

Fee: $125

 

BUS0261: EXAM VOUCHER FOR CUSTOMER SERVICE & SALES CERTIFICATION EXAM (Voucher Only)

Fee: $65

 

BUS0265: CUSTOMER SERVICE & SALES ONLINE WITH NRF EXAM VOUCHER (Course & Exam Voucher)

Fee: $190

 

Advanced Customer Service & Sales 

This completely online course is designed to prepare you for the National Retail Federation (NRF) certification exam in Advanced Customer Service & Sales. It features access to a live instructor and interactive activities & assignments.  You will learn to recognize various customer types, understand customer behavior, the importance of facilitating customer decision making, and how retail impacts communities. 

For more information about National Retail Federation certifications, visit www.nrf.com

 

 
BUS0259: ADVANCED CUSTOMER SERVICE & SALES ONLINE (Course Only)

Fee: $125


BUS0262: EXAM VOUCHER FOR ADVANCED CUSTOMER SERVICE & SALES CERTIFICATION EXAM (Voucher Only)

Fee: $55


BUS0264: ADVANCED CUSTOMER SERVICE & SALES ONLINE WITH NRF EXAM VOUCHER (Course & Exam Voucher)

Fee: $180

 

Click here for steps on how to apply & register today!

FL Retail Federation Member Customer Service Courses

Congratulations! Through a partnership with the Florida Retail Federation (FRF), TCC is pleased to provide current FRF members with the following discounted courses and exam vouchers. 

Please be sure to select the correct course when completing registration. 

 

Customer Service & Sales Fundamentals

This completely online course is designed to prepare you for the National Retail Federation (NRF) certification exam in Customer Service & Sales. It features access to a live instructor and interactive activities & assignments.  You will learn to recognize various customer types, understand customer behavior, the importance of facilitating customer decision making, and how retail impacts communities. 

For more information about National Retail Federation certifications, visit www.nrf.com

 

BUS0258: CUSTOMER SERVICE & SALES FUNDAMENTALS ONLINE (FRF Members Course Only)

Fee: $118.75

 

BUS0261: EXAM VOUCHER FOR CUSTOMER SERVICE & SALES CERTIFICATION EXAM (FRF Members Voucher Only)

Fee: $61.75

 

BUS0265: CUSTOMER SERVICE & SALES ONLINE WITH NRF EXAM VOUCHER (FRF Members Course & Exam Voucher)

Fee: $180.50

 

Advanced Customer Service & Sales 

This completely online course is designed to prepare you for the National Retail Federation (NRF) certification exam in Advanced Customer Service & Sales. It features access to a live instructor and interactive activities & assignments.  You will learn to recognize various customer types, understand customer behavior, the importance of facilitating customer decision making, and how retail impacts communities. 

For more information about National Retail Federation certifications, visit www.nrf.com

 

 
BUS0259: ADVANCED CUSTOMER SERVICE & SALES ONLINE (FRF Members Course Only)

Fee: $118.75


BUS0262: EXAM VOUCHER FOR ADVANCED CUSTOMER SERVICE & SALES CERTIFICATION EXAM (FRF Members Voucher Only)

Fee: $52.25


BUS0264: ADVANCED CUSTOMER SERVICE & SALES ONLINE WITH NRF EXAM VOUCHER (FRF Members Course & Exam Voucher)

Fee: $171

 

 Click here for steps on how to apply & register today!

Retail Management Courses

Retail Management & Operations 

This completely online course is designed to prepare you for the National Retail Federation (NRF) certification exam in Retail Management Operations. It features access to a live instructor and interactive activities & assignments. The course targets 5 areas of accountability for the Retail Manager: Selling & Service, HR, Operations, Merchandising, and Financial Reporting.

For more information about National Retail Federation certifications, visit www.nrf.com

 

BUS0260: RETAIL MANAGEMENT & OPERATIONS ONLINE (Course Only)

Fee: $795


BUS0263: EXAM VOUCHER FOR RETAIL MANAGEMENT & OPERATIONS CERTIFICATION EXAM (Voucher Only)

Fee: $95

 

BUS0266: RETAIL MANAGEMENT & OPERATIONS ONLINE WITH NRF EXAM VOUCHER (Course & Exam voucher)

Fee: $890

 

 

FL Retail Federation Member Retail Management Courses

Congratulations! Through a partnership with the Florida Retail Federation (FRF), TCC is pleased to provide current FRF members with the following discounted courses and exam vouchers. 

Please be sure to select the correct course when completing registration. 

 

Retail Management & Operations 

This completely online course is designed to prepare you for the National Retail Federation (NRF) certification exam in Retail Management Operations. It features access to a live instructor and interactive activities & assignments. The course targets 5 areas of accountability for the Retail Manager: Selling & Service, HR, Operations, Merchandising, and Financial Reporting.

For more information about National Retail Federation certifications, visit www.nrf.com

 

BUS0260: RETAIL MANAGEMENT & OPERATIONS ONLINE (FRF Member Course Only)

Fee: $755.25


BUS0263: EXAM VOUCHER FOR RETAIL MANAGEMENT & OPERATIONS CERTIFICATION EXAM (FRF Member Voucher Only)

Fee: $90.25

 

BUS0266: RETAIL MANAGEMENT & OPERATIONS ONLINE WITH NRF EXAM VOUCHER (FRF Member Course & Exam voucher)

Fee: $845.50