Customer Service

Customer Service Certification Non-Certification

 

Customer Service & Sales Certificate

Obtain nationally-recognized Customer Service & Sales certifications fully online.

Tallahassee Community College offers courses to help you enhance your Customer Service skills. Our 100% Online courses allow you the flexibility to upgrade your skills on your schedule. See various course offerings and options below.

TCC partners with the Florida Retail Federation (FRF) to provide current FRF members with several discounted courses as well as exam vouchers. If you are an FRF member, please be sure to select the correct course when completing registration. 

Course Options

Customer Service Courses

Customer Service & Sales Fundamentals

This completely online course is designed to prepare you for the National Retail Federation (NRF) certification exam in Customer Service & Sales. It features access to a live instructor and interactive activities & assignments. You will learn to recognize various customer types, understand customer behavior and the importance of facilitating customer decision making, and how retail impacts communities.
For more information about National Retail Federation certifications, visit www.nrf.com.

  • BUS0258: Customer Service & Sales Fundamentals Online (Course Only)
    • Non-FRF Members Fee: $125 
    • FRF Members Fee: $118.75
  • BUS0261: Exam Voucher for Customer Service & Sales Certification Exam (Voucher Only)
    • Non-FRF Members Fee: $65
    • FRF Members Fee: $61.75
  • BUS0265: Customer Service & Sales Online With NRF Exam Voucher (Course & Exam Voucher)
    • Non-FRF Members Fee: $190
    • FRF Members Fee: $180.50

Advanced Customer Service & Sales

This completely online course is designed to prepare you for the National Retail Federation (NRF) certification exam in Advanced Customer Service & Sales. It features access to a live instructor and interactive activities & assignments. You will learn to recognize various customer types, understand customer behavior and the importance of facilitating customer decision making, and how retail impacts communities.

For more information about National Retail Federation certifications, visit www.nrf.com.

  • BUS0259: Advanced Customer Service & Sales Online (Course Only)
    • Non-FRF Members Fee: $125
    • FRF Members Fee: $118.75
  • BUS0262: Exam Voucher for Advanced Customer Service & Sales Certification Exam (Voucher Only)
    • Non-FRF Members Fee: $55
    • FRF Members Fee: $52.25
  • BUS0264: Advanced Customer Service & Sales Online With NRF Exam Voucher (Course & Exam Voucher)
    • Non-FRF Members Fee: $180
    • FRF Members Fee: $171

Click here for steps on how to apply & register today!

 

Retail Management Courses

Retail Management & Operations

This completely online course is designed to prepare you for the National Retail Federation (NRF) certification exam in Retail Management Operations. It features access to a live instructor and interactive activities & assignments. The course targets five areas of accountability for the Retail Manager: Selling & Service, HR, Operations, Merchandising, and Financial Reporting.

For more information about National Retail Federation certifications, visit www.nrf.com.

  • BUS0260: Retail Management & Operations Online (Course Only)
    • Non-FRF Members Fee: $795
    • FRF Members Fee: $755.25
  • BUS0263: Exam Voucher for Retail Management & Operations Certification Exam (Voucher Only)
    • Non-FRF Members Fee: $95
    • FRF Members Fee: $90.25
  • BUS0266: Retail Management & Operations Online With NRF Exam Voucher (Course & Exam voucher)
    • Non-FRF Members Fee: $890
    • FRF Members Fee: $755.25

For more information or assistance with registration and payment, contact TCC Online Training at (850) 201-6240 or OnlineTraining@tcc.fl.edu.

 


Customer Service Non-Certification

Critical Elements of Customer Service

Course Code: TBD
Class Hours: 9 hours over 3 class meetings

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

 

 

For more information please call TCC Workforce Development at (850) 201-8760 or email workforce@tcc.fl.edu.